1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Pattaya Web Solutions website and the services we provide.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Our Services

Pattaya Web Solutions provides digital services that may include, depending on the agreed project:

• Website development
• WordPress development
• eCommerce development
• Shopify development
• PrestaShop development
• PHP and custom web development
• Search Engine Optimization (SEO)
• Answer Engine Optimization (AEO)
• AI and automation solutions
• Google Ads and PPC services
• Google Analytics and conversion tracking
• Website speed optimization
• Website maintenance and technical support

The exact scope, deliverables, fees, timelines and responsibilities for a project will be determined by the specific quotation, proposal or agreement provided to the client.

3. Quotes and Project Scope

Project quotations are based on the requirements and information available at the time of preparation.

Additional work, features, revisions, integrations, third-party services or requirements outside the agreed scope may result in additional charges.

4. Client Responsibilities

Clients are responsible for providing accurate and necessary information, content, images, branding, credentials and other materials required to complete the project.

Clients must ensure that they have the legal right to use any content, images, trademarks, software or other materials supplied to us.

Delays in providing required information, approvals or access may affect project timelines.

5. Payments

Payment terms will be communicated in the applicable quotation, proposal or agreement.

Where a deposit or advance payment is required, work may begin after the agreed payment has been received.

Additional development or services requested outside the original scope may require separate payment.

6. Website Development and Delivery

Website projects may involve design, development, configuration, testing and deployment.

Delivery timelines are estimates and may depend on the complexity of the project, client feedback, third-party services and availability of required materials.

After delivery, changes outside the agreed scope may be treated as additional development work.

7. SEO, AEO and Digital Marketing

SEO, AEO, Google Ads, PPC and other digital marketing services involve factors that may be outside our direct control.

Search engines, advertising platforms and AI-powered search systems can change their algorithms, policies, interfaces and ranking systems at any time.

We do not guarantee specific search rankings, traffic levels, leads, sales, advertising results or placement within Google, ChatGPT or other AI-powered search experiences.

8. Third-Party Platforms and Services

Projects may use third-party platforms and services such as WordPress, WooCommerce, Shopify, PrestaShop, Google, Meta, hosting providers, payment gateways, plugins, APIs and other software.

We are not responsible for changes, outages, pricing, restrictions, security incidents or policy changes introduced by third-party providers.

9. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of materials, intellectual property and resources that they owned before the project.

Client-supplied content, logos, images, trademarks and other materials remain the property of the client or their respective owners.

Third-party software, plugins, themes, fonts, images, APIs and other licensed materials remain subject to their respective licence terms.

10. Website Content

The client is responsible for ensuring that content supplied for publication is accurate, lawful and does not infringe the rights of third parties.

We reserve the right to refuse to publish content that we reasonably believe may be unlawful, misleading, infringing or harmful.

11. Maintenance and Support

Website maintenance and support services are provided according to the agreed package or service arrangement.

Support does not necessarily include major redesigns, new functionality, third-party platform issues or substantial development work unless specifically included in the agreed service.

12. Website Security and Backups

We may provide security, backup and maintenance services where included in the agreed scope.

While reasonable measures may be taken to protect websites and data, no website or online system can be guaranteed to be completely secure or free from vulnerabilities.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Pattaya Web Solutions shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services.

This may include loss of profits, business interruption, loss of data, loss of revenue, loss of search rankings or losses caused by third-party platforms.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.

Website availability may be affected by hosting providers, maintenance, technical problems, internet connectivity, security incidents or other circumstances beyond our reasonable control.

15. Termination

Either party may terminate a service arrangement subject to the terms agreed for the relevant project or service.

Outstanding payments for work already completed or committed may remain payable following termination.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use information.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, website or legal requirements.

Updated Terms will be published on this page with a revised “Last Updated” date.

18. Governing Law

These Terms shall be interpreted and applied in accordance with applicable laws and regulations relevant to the relationship between Pattaya Web Solutions and the client.

Any dispute should first be discussed in good faith with the aim of reaching a reasonable resolution.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.